Got Any Questions ?? if yes means you got the Cool thought .. Please visit the section below to get answer to frequently asked Questions about Balloons.
How do I book a Events or Party ? Parties and Events are booked on a first come first serve basis. When a party date is confirmed, a 50% deposit is necessary to secure your date. The balance will be due in cash the day of the party. You may also pay via Personal Check, Cash or 3 days prior to the party.
How early should I book my Entertainment? 4-6 weeks is a good time line, but don’t let that scare you from contacting us last minute. Busy weekends are completely random and change on a yearly basis. If you know you are having a party on a holiday weekend please contact us as early as you can. These weekends tend to fall around these dates (Easter, Eid Holidays, National Day Holidays, the weekend before Halloween Thanksgiving, weekends in December, New Years Eve, High School Graduation weekends). We highly recommend having a weekday birthday party during these time periods in order to get the best availability & a price discount
What are your office hours? Saturday to Thursday 9 AM to 6 PM. E-mails are answered at all times of the day and is the best way to get a price quote. Please fill out our online form and we will get back to you asap. or drop us a message on facebook page at www.facebook.com/coolballoonsUAE .
Depends on the volume of Event and size of the shapes , we can arrange delivery from our following locations in UAE.
Al Karama Retail Showroom Al Quoz Sales Office. DIP-2 ( 40,000 Sq Ft Fabrication unit from our parent company , we use this for formation of large steel base structures for your unique balloon decoration requirement)
What if our guests are late? Our time is limited. If your party is running late it will cause us to be late for every party after yours. We always do our best to work around your time frame and guests, but we cannot wait for late arrivals if there are other events after yours. In order to avoid late arrivals please schedule your entertainment with your guest arrival in mind. We recommend inviting your guests 30 minutes before performance start time. However, certain groups and entertainment require more or less for their guest arrival time.
PARTIES/Events IN RESTAURANTS/Banquet Halls /Outdoor Open Areas: The most important thing to take into account when doing a party at a restaurant is to make sure there’s at least a 10×10 area in front of the backdrop for entertainment with a 30 minute interaction show ( Applicable for Live Twisting Entertainment Only). The next most important thing is to have an outlet very near the backdrop because of the noise level we will definitely need to use a microphone. Otherwise, we are flexible!
How do I pay you? We accept Cash, Cheque payment . the receipt for same would be handed over at the time of invoices.
Is there a travel fee? All package pricing include time travel, gas, & vehicle usage for a Dubai . party bookings outside of this emirates will have a traveling fee added to their price. Travel fee is based on length of time you are hiring the performer, day of the week, and Google Maps
How long does a Balloon last? If you leave the balloon in room temperature and away from direct sunlight it can last up to 2 weeks. The balloon will get smaller and smaller everyday. the other factor which is important is on the environmental conditions and if the decor is air-filled, or helium filled. A regular 11″ helium balloon has a lifespan of about 18 hours. We can extend the float time by using a " Hi-Float Solutions" .. This can increase the float time by several days. Air-filled decor can last for days or even weeks under the right conditions.
Is a deposit required? Upon booking, Purchaser will need to mail or e-mail a signed copy of our contract with a 25% or 50% deposit (Depends on total) in order for us to hold Purchaser’s performer(s), date, and time slot. Your deposit will be deducted from your total and the remaining balance will be due 3 days before your event or on the date of your event.
What if I need to cancel or reschedule? Due to the limited number of time slots for our Artists and Performers to work, we do not take cancellations lightly. We do understand that life happens and in the event of an emergency we will provide our best efforts to rescheduling with you or filling the time slot with another party. However, if there is a cancellation by the Purchaser within 20 days of the Event date and we cannot fill the time slot or agree on a time and date for rescheduling, a cancellation fee of 25% will be paid to us by the purchaser. If there is a cancellation by the Purchaser within 5 days of the Event Date and we cannot fill the time slot with another party, 50% of balance will be paid to the performer.
What if Cool Balloons-UAE has to cancel? If there is a cancellation or rescheduling made by the Performer due to acts of god, national performance opportunities, or airline delays/cancellations, we will expend our best efforts to find an acceptable date & time or substitute at an equal or lesser fee. At which point the Purchaser has the option to accept or decline. If Purchaser declines, Deposit will be returned in full. If performer is a “No Show” for any reason, Deposit & Balance will be returned in full.
Liability for Damage- We will treat your home, your guests, and/or party location with utmost respect, and provide a professional service. We assume no responsibility or liability for accidents or damage caused by party guests. In return, we appreciate your assurance to ensure that our assets and person(s) are treated with respect. We also, do not recommend balloons for children under 3 years of age, as balloons are a choking hazard.
We look forward to make your memorable the cool way ! If you haven’t already, please fill out our online form for more information!
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